Legal
The clear, simple rules that keep every Tidy N Gleamy cleaning smooth — from deposits to rescheduling.
These Terms of Service govern all cleaning services provided by Tidy N Gleamy Cleaning Services ("we", "us"), based in Los Angeles, CA. By booking an appointment through this website, by phone, or by text, you ("client") agree to these terms.
A booking submitted online is a reservation request. Your appointment is confirmed once our team contacts you by email or phone. You may book with a free account or as a guest; guests must provide a valid name, email and phone number so we can confirm the appointment.
Prices shown are flat rates based on the number of bedrooms and bathrooms plus any add-ons selected. Homes, offices and specialty jobs outside the listed sizes receive a custom quote.
A non-refundable deposit of 40% of the quoted total is required to secure every appointment. The deposit is sent by Zelle to r6drick@gmail.com (Rodrick Colquitt, Wells Fargo).
Your time slot is held only after the deposit is received and matched to your booking. The remaining balance is due at the time of service. If a deposit is not received, we may release the time slot to another client.
Deposits are applied toward the final invoice. If we cancel or cannot perform the service, your deposit is refunded in full.
Please cancel or reschedule at least 24 hours before your appointment. Cancellations made with at least 24 hours' notice may move the deposit to a new date within 60 days.
Cancellations inside 24 hours, lockouts, or no-access visits forfeit the deposit, as our cleaners have already reserved and traveled for that time slot.
You are responsible for providing safe access at the scheduled arrival time (keys, codes, gate access, parking). If our team waits longer than 35 minutes, the visit may be treated as a same-day cancellation.
Please secure pets and let us know about pets, alarms or entry instructions in your booking notes.
Standard cleaning covers kitchens, bathrooms, bedrooms and living areas including dusting, vacuuming and mopping. Deep cleaning, carpets, windows, appliance interiors, laundry, wall washing and similar work are add-ons and must be selected at booking.
We do not perform biohazard cleanup, mold remediation, pest removal, exterior/high-ladder work, heavy lifting of furniture, or handling of hazardous materials.
If something was missed, contact us within 48 hours of the service and we will return to correct the affected areas at no additional charge. Re-cleans cover the original scope of work only.
Our cleaners work with care, but accidents happen. Report any damage within 48 hours so we can investigate and resolve it. Our liability is limited to the cost of repair or replacement value of the affected item, and in no event exceeds the amount paid for the service.
We are not responsible for pre-existing damage, normal wear, items that are unstable or improperly mounted, or damage resulting from client-supplied products or equipment. Please store cash, jewelry and valuables before the visit.
Clients agree not to hire our cleaners directly outside of Tidy N Gleamy for a period of 12 months following their last service with us.
We collect only the information needed to schedule and deliver your service — name, contact details, service address and booking notes. We do not sell your information. Payments made by Zelle are processed by your bank; we never store your banking credentials.
We may update these terms from time to time; the version posted here at the time of your booking applies. Questions? Email TidyNGleamy@gmail.com or call 310 592 3323.
